Privacy Policy

At Pikestead, we prioritize the protection and confidential handling of your personal information. This Privacy Policy outlines our operational practices regarding the collection, use, and safeguarding of data when you access our online financial platform, market tools, and user dashboards. We operate with a focus on transparency, ensuring our users in Canada understand their privacy rights and our data management standards.

Categories of Data Collection

To maintain a secure and functional fintech environment, we process the following categories of information:

Identity and Contact Information

This includes basic identifiers such as your full name, email address, and phone number provided during account registration or support interactions.

Account and Profile Data

Information related to your login credentials, user settings, and preferences within the Pikestead dashboard.

Technical and Device Identifiers

Automated collection of IP addresses, browser types, device metadata, and technical identifiers to ensure platform stability and security monitoring.

Usage Analytics and Metadata

Logs regarding your interaction with our analytical tools and dashboard navigation patterns. This data is used for system optimization and does not imply custody of user assets.

Lawful Bases for Processing

We process personal information based on standard legal grounds: the performance of our contract with you, our legitimate interest in platform security and service improvement, compliance with statutory obligations in Canada, and where you have provided explicit consent for specific preferences.

Operational Use of Information

Pikestead utilizes your data to facilitate onboarding, manage account authentication, and provide responsive customer support. Technical logs help us identify and mitigate unauthorized access attempts and potential fraud. Marketing communications are handled strictly on an opt-in/opt-out basis, which you can manage via your account settings.

Data Retention and Sharing

We do not sell user data. Information is shared only with essential service categories, including cloud hosting, analytics processors, and identity verification partners. Data is retained for as long as necessary to provide our services, resolve disputes, or satisfy statutory record-keeping requirements. International transfers are protected by general safeguards to maintain protection consistent with Canadian standards.

Security Measures and User Rights

We implement reasonable physical and electronic safeguards to protect your data. However, no digital system can offer an absolute guarantee of security. Under Canadian privacy laws, you have the right to access, correct, or request the deletion of your personal data. To submit a request, contact our support team. We verify the identity of all requesters before processing to maintain account security.

Updates to this Policy

Significant updates to this policy will be communicated via platform notifications or email.

Last updated: March 23, 2026